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I need the drives for my new HP Envy 7858 printer. HP Envy…

Customer Question
I need the drives...

I need the drives for my new HP Envy 7858 printer

Technician's Assistant: What's the brand and model of your printer?

HP Envy Photo 7858

Technician's Assistant: How long has this been going on with your printer?

I just got brand new from Costco 4 days ago?

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

InI don't remember. 2 days ago Thomas from HP support did download the drives but it does not show in my files

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

To use Scan, in the box printer does not have a CD drivers

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/19/2017
Technician: arsufi2002, Technician replied 7 months ago
arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,772
Experience: Experience in all major branded printers
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

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Technician: arsufi2002, Technician replied 7 months ago

Let me know when you are ready

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Customer reply replied 7 months ago
I give my credit card info for the $ 5.00 fee and I did not get a confirmation?
Technician: arsufi2002, Technician replied 7 months ago

You are connected to expert support...

Can we start troubleshooting

Ask Your Own Printers Question
Customer reply replied 7 months ago
Can I have Spanish speaking Tech?
Technician: arsufi2002, Technician replied 7 months ago

Please download and run secure remote tool from below link

Ask Your Own Printers Question
Technician: arsufi2002, Technician replied 7 months ago

Click here to download file

Double click file after download

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Customer reply replied 7 months ago
How long do I have to wait?
Technician: arsufi2002, Technician replied 7 months ago

Let me know when you run the file

Ask Your Own Printers Question
Customer reply replied 7 months ago
I will call 123.hp.com . Bye,
Technician: arsufi2002, Technician replied 7 months ago

wait..

You may just download and run below file

That's all

Ask Your Own Printers Question
Technician: arsufi2002, Technician replied 7 months ago
Ask Your Own Printers Question
Technician: arsufi2002, Technician replied 7 months ago

Hi,

The question is still open...

If you have time we will sit & fix the issue

Thank You

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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