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Change router need to know how to connect to new router.

Customer Question
Change router need to...

Change router need to know how to connect to new router

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Haven't done it for a while, changed router

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes I have a mg3500

Submitted: 8 months ago.Category: Printers
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Answered in 2 minutes by:
12/19/2017
Technician: Cody, Senior Systems Administrator replied 8 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 4,054
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 8 months ago

Do you have a usb cable to plugin temporarily?

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Customer reply replied 8 months ago
no remote
Customer reply replied 8 months ago
how do I fix the problem
Technician: Cody, Senior Systems Administrator replied 8 months ago

go to menu on printer, do you have a network option and then wlan or wireless option?

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Customer reply replied 8 months ago
What happen? Need instructions
Customer reply replied 8 months ago
I only have wireless option
Technician: Cody, Senior Systems Administrator replied 8 months ago

nothing after you choose wireless?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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