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Communication error. Epson XP280. Just today. I can print…

Customer Question
Communication error Technician's Assistant:...

Communication error

Technician's Assistant: What's the brand and model of your printer?

Epson XP280

Technician's Assistant: How long has this been going on with your XP280?

Just today. I can print wirelessly, but I get a communication error when I try to scan

Submitted: 9 months ago.Category: Printers
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Answered in 5 minutes by:
12/19/2017
Technician: Cody, Senior Systems Administrator replied 9 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 4,302
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 9 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 9 months ago
I really don't feel comfortable doing that.
Technician: Cody, Senior Systems Administrator replied 9 months ago

ok, are you using software to scan? what program?

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Customer reply replied 9 months ago
I'm just using the printer/scanner to scan to my laptop. It has worked in the past. I have uninstalled and reinstalled my printer. I have downloaded and installed current drivers.
Customer reply replied 9 months ago
I'm just using the printer/scanner to scan to my laptop. It has worked in the past. I have uninstalled and reinstalled my printer. I have downloaded and installed current drivers.
This service is too slow. I have to disconnect.
Technician: Cody, Senior Systems Administrator replied 9 months ago

ok

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