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Cant open lid to insert black ink on WF-3640. WF-3640.

Customer Question
Cant open lid to...

Cant open lid to insert black ink on WF-3640

Technician's Assistant: What's the model of your printer?

WF-3640

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Yellow light. Cant open lid that covers cartridges

Submitted: 7 months ago.Category: Printers
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Answered in 6 minutes by:
12/18/2017
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Shefin
Shefin, Printer and Office Equip. Specialist
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