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Canon pixma ip600d won't power on. Laptop thru wifi. Have…

Customer Question
Canon pixma ip600d won't...

Canon pixma ip600d won't power on

Technician's Assistant: What kind of computer or device are you printing from?

Laptop thru wifi

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Have 120 VAC. Printer just won't power on.

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/18/2017
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 7 months ago
That has already been done. Printer was unplugged for over 24 hrs.
Technician: Suhasini Velu,
 replied 7 months ago

Still the light isn't coming up?

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Customer reply replied 7 months ago
No
Technician: Suhasini Velu,
 replied 7 months ago

I believe you are connected directly to the wall outlet and not to the surge protector.

And did you try changing the wall outlets?

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Customer reply replied 7 months ago
I can guarantee you I have 120 volts AC going into the printer
Technician: Suhasini Velu,
 replied 7 months ago

In that case, that should be a hardware issue with the printer itself.

Let me opt out and let other experts handle this issue.

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Customer reply replied 7 months ago
Just end our session and refund my $$$$$
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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