Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

HP Envy 5660. I don't use my printer often, so the ink dries…

Customer Question
HP Envy 5660....

HP Envy 5660. I don't use my printer often, so the ink dries out way before I get any ink in the mail. I always get charged, even though I can't print anything. What's your answer to my problem?

Technician's Assistant: What's the model of your printer?

HP Envy 5660

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No messages. i AM ABLE TO OPEN THE LID.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's it!

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 hours by:
12/19/2017
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,577
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have 3 unopened black ink cartridges and am in DIRE need
I have 3 unopened black ink cartridges and am in DIRE need of color ink. Why and I not being shipped the color cartridges and how quickly can I get one? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
497 satisfied customers
Paper jam. Hp envy 5660. 2 hours. Can you just tell me how
paper is jammed. tried to fix . any way to loosen rollers?… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
497 satisfied customers
I just opened a new genuine HP 62XL cartridge to put in my
I just opened a new genuine HP 62XL cartridge to put in my HP Envy 5660 printer, and it didn't work. Looked at it, and all the ink was oozing on the bottom of the cartridge. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I can't get a clear print of a simple one-page excel sheet.
I can't get a clear print of a simple one-page excel sheet. I have an HP ENVY 7640 printer. I also tried printing something else by just putting a document on the printer itself and I also got a bad p… read more
Patrick Evans
Patrick Evans
Network Engineer
MS
125 satisfied customers
My printer is an HP Envy 4500 print-scan-copy-photo.
My printer is an HP Envy 4500 print-scan-copy-photo. Starting a few weeks ago, whenever I print a page (or pages) the printer stops printing after part of a page, tells me to wait while the ink dries,… read more
Sheri
Sheri
Bachelor\u0027s Degree
573 satisfied customers
My HP ENVY 5660 All-In-One has an error on the driver for
My HP ENVY 5660 All-In-One has an error on the driver for the scanner. I've downloaded new drivers & software but the issue is still there. Just changed to DSL with a wireless connection but still can… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
Printer stopped working changed cartridge now says instant
printer stopped working changed cartridge now says instant ink problem cannot print HP Envy 5530 … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Have HP ENVY 4500 printer. Paper got caught when printing.
Have HP ENVY 4500 printer. Paper got caught when printing. Able to pull paper out with no obvious rips or tears. When trying to restart printing got message that ink cartridge wouldn't move. Followed … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Although the color cartridge had been working for awhile it
Although the color cartridge had been working for awhile it started saying to take it out and put it back in - it would not work. So I removed it and printed with just the black ink. I just bought a n… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I had paper jam and got all paper out; now printer keeps
I had paper jam and got all paper out; now printer keeps saying "The print carriage cannot mov, Open the ink cartridge door, clear any paper jam or obstruction and select OK." … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I have an HP Envy 5660. It has recently started making
Hi John, I have an HP Envy 5660. It has recently started making grinding noises when it starts to print and continues all the way thru the paper being finished. Also, the text is fading out … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
Printer said install new cartridge, I did and its not moving
printer said install new cartridge, I did and its not moving it is stuck on right side message keeps saying remove and reinstall the indicated ink making sure it is correctly installed then touch ok. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Just opened a replacement printer cartridge to install in my
Just opened a replacement printer cartridge to install in my HP Envy 5530 and it will not print out the alignment page. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
New ink cartridge order from your company was installed this
New ink cartridge order from your company was installed this morning in my hp envy 5660 printer. Message appeared that said the ink cartridge was either damaged, a refill etc. got a message that the t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Hp envy 5660 the copy function is stuck on B5 as an
hp envy 5660 the copy function is stuck on B5 as an unsupported paper and won't let me print. It will not print even though I put other types/sizes in. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
497 satisfied customers
After I install a new ink cartridge how do I lower the lid
after I install a new ink cartridge how do I lower the lid etc ? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
I can't get it to print, not sure if the ink is out or dried
I can't get it to print, not sure if the ink is out or dried up … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a HP ENVY 5660 Printer and my wife has a HP
I have a HP ENVY 5660 Printer and my wife has a HP Photosmart Premium C309g-m HP solution Center in order to scan material onto my ENVY 5660 the program only recognizes the Photosmart Premium C309g-m … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x