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I just ordered a new ink cartridge & received it yesterday.
I just ordered a new ink cartridge & received it yesterday. I have always ordered my ink cartridges from HP so I took it out of the package & inserted it into my printer & it does not work. I have tri… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
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My HP envy 4520 series won't print and the printer screen is
my HP envy 4520 series won't print and the printer screen is frozen I just changed my ink both the black and color ink. … read more
Harry
Harry
Engineer
2,915 satisfied customers
I have 3 unopened black ink cartridges and am in DIRE need
I have 3 unopened black ink cartridges and am in DIRE need of color ink. Why and I not being shipped the color cartridges and how quickly can I get one? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
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645 satisfied customers
Paper jam. Hp envy 5660. 2 hours. Can you just tell me how
paper is jammed. tried to fix . any way to loosen rollers?… read more
jeffreybongers
jeffreybongers
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645 satisfied customers
I just opened a new genuine HP 62XL cartridge to put in my
I just opened a new genuine HP 62XL cartridge to put in my HP Envy 5660 printer, and it didn't work. Looked at it, and all the ink was oozing on the bottom of the cartridge. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,585 satisfied customers
I can't get a clear print of a simple one-page excel sheet.
I can't get a clear print of a simple one-page excel sheet. I have an HP ENVY 7640 printer. I also tried printing something else by just putting a document on the printer itself and I also got a bad p… read more
Patrick Evans
Patrick Evans
Network Engineer
MS
125 satisfied customers
My printer is an HP Envy 4500 print-scan-copy-photo.
My printer is an HP Envy 4500 print-scan-copy-photo. Starting a few weeks ago, whenever I print a page (or pages) the printer stops printing after part of a page, tells me to wait while the ink dries,… read more
Sheri
Sheri
Bachelor's Degree
764 satisfied customers
Printer stopped working changed cartridge now says instant
printer stopped working changed cartridge now says instant ink problem cannot print HP Envy 5530 … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Have HP ENVY 4500 printer. Paper got caught when printing.
Have HP ENVY 4500 printer. Paper got caught when printing. Able to pull paper out with no obvious rips or tears. When trying to restart printing got message that ink cartridge wouldn't move. Followed … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,585 satisfied customers
Although the color cartridge had been working for awhile it
Although the color cartridge had been working for awhile it started saying to take it out and put it back in - it would not work. So I removed it and printed with just the black ink. I just bought a n… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I had paper jam and got all paper out; now printer keeps
I had paper jam and got all paper out; now printer keeps saying "The print carriage cannot mov, Open the ink cartridge door, clear any paper jam or obstruction and select OK." … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Printer said install new cartridge, I did and its not moving
printer said install new cartridge, I did and its not moving it is stuck on right side message keeps saying remove and reinstall the indicated ink making sure it is correctly installed then touch ok. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,168 satisfied customers
Just opened a replacement printer cartridge to install in my
Just opened a replacement printer cartridge to install in my HP Envy 5530 and it will not print out the alignment page. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
New ink cartridge order from your company was installed this
New ink cartridge order from your company was installed this morning in my hp envy 5660 printer. Message appeared that said the ink cartridge was either damaged, a refill etc. got a message that the t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,168 satisfied customers
Hp envy 5660 the copy function is stuck on B5 as an
hp envy 5660 the copy function is stuck on B5 as an unsupported paper and won't let me print. It will not print even though I put other types/sizes in. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
645 satisfied customers
After I install a new ink cartridge how do I lower the lid
after I install a new ink cartridge how do I lower the lid etc ? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,472 satisfied customers
I can't get it to print, not sure if the ink is out or dried
I can't get it to print, not sure if the ink is out or dried up … read more
Pete
Pete
Engineer
Bachelor's Degree
1,139 satisfied customers
I have a HP ENVY 5660 Printer and my wife has a HP
I have a HP ENVY 5660 Printer and my wife has a HP Photosmart Premium C309g-m HP solution Center in order to scan material onto my ENVY 5660 the program only recognizes the Photosmart Premium C309g-m … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
1,006 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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