Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am trying to scan a document that does not scan to

Customer Question
I am trying...

I am trying to scan a document that does not scan to pictures.

Technician's Assistant: Is there an error code on your printer when you try to scan?

No

Technician's Assistant: When did you last update the printer driver software?

Not sure

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It is an HP office jet pro 6968

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 hours by:
12/19/2017
Technician: Harry, Engineer replied 8 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,830
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 8 months ago
Hi! Please contact me again. I was sleeping by the time you answered me and had a busy day until now. I still need help with my printer. Lynne
Technician: Harry, Engineer replied 8 months ago

Hi Lynne,

Are you using the HP scan software on the computer to scan?

Ask Your Own Printers Question
Customer reply replied 8 months ago
Hp software
Technician: Harry, Engineer replied 8 months ago

What is the error message that you see?

Ask Your Own Printers Question
Customer reply replied 8 months ago

Hi Harry, I went on HP website and had one of their people help me. Response time with Just Ask was too long. Please credit my account for the full $33.00. Thank you, Lynne ****

Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
HP JetPro 6968 has suddenly stopped printing from the
HP JetPro 6968 has suddenly stopped printing from the computer. I may have sent it two messages at once - oops. Disconnected printer, waited, reconnected, still no printing from document on computer … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Where do I find the WPS Pin for my HP Office Jet Pro 6968
Where do I find the WPS Pin for my HP Office Jet Pro 6968 printer … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have an HP Office Jet Pro 8710. I am trying to set up its
I have an HP Office Jet Pro 8710. I am trying to set up its scanning function.. It will scan and send to my MacBook Pro but I cannot find the scanned document on the computer … read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
New printer. Set up for wi fi. Printer works, but cop and
New printer. Set up for wi fi. Printer works, but cop and scan do not. Computer is Apple, OS X El Capitan, printer is Office Jet Pro 6968 … read more
Harry
Harry
Engineer
2,830 satisfied customers
I cannot get the printer to copy in black color; I have
Hi! I cannot get the printer to copy in black color; I have changed cartridges, but it still copies in blue. It prints computer commands in black, but it is the copying that is always blue. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My computer model is HP Office Jet Pro 6968. I desperately
My computer model is HP Office Jet Pro 6968. I desperately need help … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I change the ink on my prnter now it wont print. is a hp
Second opinion] I change the ink on my prnter now it wont print. is a hp office jet pro 6968… read more
Harry
Harry
Engineer
2,830 satisfied customers
I have brought a HP Printer Office Jet Pro 6968, it has been
I have brought a HP Printer Office Jet Pro 6968, it has been printing until one night week, now it is telling me it is offline and will not print. Can youhelp me? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Would like to setup my 6968 printer to my computer. HP
would like to setup my 6968 printer to my computer … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
I recently bought an HP 6968 office jet printer. All is
Hi Pearl. I recently bought an HP 6968 office jet printer. All is working fine except the scanner. Does this printer not have automatic feed for the scanner? I can scan one page by putting the page on… read more
Harry
Harry
Engineer
2,830 satisfied customers
Can't set up my new printer HP OfificeJet Pro 6968. Office
Can't set up my new printer HP OfificeJet Pro 6968 … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Office JET Pro 6968 will not print. HP Office Jet Pro 6968
Office JET Pro 6968 will not print. HP Office Jet Pro 6968 serial no TH74H6N048 bought it just few months ago on a Dell PC Windows 10.Issue just started Saturday Yesterday worked with DELL to take sys… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
My HP office jet pro 6968 printer is showing moderate of
My HP office jet pro 6968 printer is showing moderate amt of colored ink remaining and a little less of black but my black does not print at all. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I tried to connect my HP Office Jet Pro 6968 wirelessly to
I tried to connect my HP Office Jet Pro 6968 wirelessly to my computer. I tried with the disk and without it and just get "failed" messages. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Officejet pro 6968 original problem rinter off line tried
officejet pro 6968 original problem rinter off line tried suggested fixes nothing worked. to restore wireless connection. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
In Sept I purchased a new lap top HP Notebook, last week we
In Sept I purchased a new lap top HP Notebook, last week we purchased a new printer HP Office Jet Pro 6968, and now cannot connect to use the printer. … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I can't get the printer to load several documents that need
Good Evening, I can't get the printer to load several documents that need to be scanned to a file. I can scan a single document on the glass, but when I load the document package into the feeder, the … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
hp office jet pro l7590. printer scans the document but does
hp office jet pro l7590. printer scans the document but does not print. The copier does feed a blnk piece of paper the… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x