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In the 4675 printer how do I scan. How to scan on the 4675…

Customer Question
In the 4675 printer...

In the 4675 printer how do I scan

Technician's Assistant: What's the brand and model of your printer?

How to scan on the 4675 printer

Technician's Assistant: The Printer Technician will be able to walk you through that. How long has this been going on with your printer?

Just started never did it on this printer

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I do not recall any action I did to update the OS system

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just how to adjust the connection with the computer and to scan

Submitted: 8 months ago.Category: Printers
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Answered in 12 minutes by:
12/18/2017
Technician: Sheri, Expert replied 8 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 847
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-hwq2vjq1,

Thanks for using JustAnswer. I am happy to assist you with this issue. I understand you are having difficulty scanning on you HP 4675 printer/scanner. Can you please tell me the following so we can go to the next step:

  • Is it directly connected to your computer with a USB cable?
  • Are you able to print to the printer?
  • Have you installed any software from HP?

Regards,

Sheri-Expert

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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