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Want to connect to printer office jet 4652, have a different…

Customer Question
Want to connect to...

Want to connect to printer office jet 4652, have a different laptop. no security name.

Technician's Assistant: What kind of computer or device are you printing from?

Dell Latitude E6410 intel core windows 7

Technician's Assistant: How long has this been going on with your OfficeJet?

Just bought it Friday, this is 1st time using it

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1016

My husband bought a HP desk top in 07/2017. Had it installed by Best Buy.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes, do I need a password, & do I have to touch a router or modem. Am not tech savy, am 82 yrs. old. Only got a different laptop because the other died.

Submitted: 9 months ago.Category: Printers
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Answered in 6 minutes by:
12/18/2017
Technician: Suhasini Velu,
 replied 9 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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