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The printer won't print from my lap top computer it is a…

Customer Question
The printer won't print...

The printer won't print from my lap top computer it is a Dell the printer is a canon prima Ts6020

Technician's Assistant: How are you connecting to your Dell printer: wirelessly or by USB?

Wirelesly bluetooth

Technician's Assistant: When did you last update the printer driver software?

Don't know

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Won't recognize older laptop or new laptop

Submitted: 9 months ago.Category: Printers
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Answered in 3 minutes by:
12/18/2017
Technician: Suhasini Velu,
 replied 9 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 9 months ago
done thank you
Customer reply replied 9 months ago
are you there
Technician: Suhasini Velu,
 replied 9 months ago

And now please check if the laptop recognizes the printer.

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Shefin, Printer and Office Equip. Specialist
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