Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Image Class MF 4470n; Serial No.: NXV76145 I have…

Customer Question
I have a Image...

I have a Image Class MF 4470n; Serial No.: NXV76145 I have an engineering program written in DOS that I need to print a file from. Is there any drivers or a way to do this with my printer?

Technician's Assistant: What's the brand and model of your printer?

Cannon Image Class MF4770n

Technician's Assistant: How long has this been going on with your Canon printer?

It prints with software using Windows 10 but will not print when I use the DOS software

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Does this computer support DOS software? printer --

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That is all at this time

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 13 hours by:
12/19/2017
Technician: Joel Kalman, Engineer replied 7 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,057
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

Ask Your Own Printers Question
Technician: Joel Kalman, Engineer replied 7 months ago

Your Windows 10 operating system emulates DOS in the Command desktop app, which you can start by typing Command in the search window. The Command app will close when you type exit at the DOS prompt. However, there are no drivers for the print command in the DOS emulation, so your computer may not print from within the DOS program.

Ask Your Own Printers Question
Technician: Joel Kalman, Engineer replied 7 months ago

Here is a link to an article that shows how to map a Windows shared printer.

https://support.microsoft.com/en-us/help/314499/how-to-print-to-a-network-printer-from-an-ms-dos-based-program-in-wind

You will have to truncate the name of the print server to eight characters with no spaces.

If you have any questions or have problems with this advice, please let me know so that I can provide you with the additional support that you need. My goal is to provide you with the best possible customer service. If you are satisfied with my advice, please take a moment to rate my services.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Joel Kalman Your Own Question
Joel Kalman
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,057
1,057 Satisfied Customers
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

Joel Kalman is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Where to find driver for my Canon image class laser printer
Where to find driver for my Canon image class laser printer MF 216 n … read more
Vishnu Babu
Vishnu Babu
Master\u0027s Degree
16 satisfied customers
How do I set up the scanner capability? I have a Cannon
From the printer side It seems to be scanning to my email address, but I don't receive that email. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Cannon MF 3200 4in1. I printed some labels & the
I have a Cannon MF 3200 4in1. I printed some labels & the sheet didn't come all the way out so I pulled it the last 1/2". The paper jam light came on. There is no paper in the printer. I unplugged the… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Viet- you helped me about 18 months ago.... I have bought a
Viet- you helped me about 18 months ago.... I have bought a new printer, a Canon ImageClass MF634Cdw. I do not have a CD drive to download setup. I have went to canon's site and downloaded a couple dr… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Some reason is not printing i got cannon mf 4350 d. Mf image
some reason is not printing i got cannon mf 4350 d … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
Not scanning, mf4770n, pc, dont know all ways worked till
not scanning JA: What is the machine's exact make and model? And can you guesstimate how old it is? Customer: mf4770n JA: What kind of computer are you printing from (Mac or PC)? What Operating System… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I have an Image Class MF4770n unit. When the printed pages
Hi there! I have an Image Class MF4770n unit. When the printed pages come out, they have a vertical line running down the length of the page. Can you please advise me on how to fix this? Thank you! Yv… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
Since upgrading to Windows 10 the scan function on my image
Since upgrading to Windows 10 the scan function on my image class MF printer is not working… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I have a cannon mf 4700 series printer/ scanner and it has
I have a cannon mf 4700 series printer/ scanner and it has worked fine for a couple of years and now seemingly out of the blue is not scanning ...... please help… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
Toolbox 4.9 no longer in my device manager. I looked under
Toolbox 4.9 no longer in my device manager. I looked for it under imaging devices and it is not there. What brought me there-- scanner not connected msg (Windows 10 & printer drivers up-to-date. Copie… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
When Installing a MF8050cn on a windows 8.1 computer, the network
When Installing a MF8050cn on a windows 8.1 computer, the network installation fails with error 'the operation could not be completed error 0x00000704' The specified port is unknown… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
My new computer - an HP All-in-One desktop with Windows System
My new computer - an HP All-in-One desktop with Windows System 8 purchased in September 2014 - would not recognize the scan tools. I attempted to reload the original Color ImageClass MF8350Cdn program… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
Bought a Cannon MD 216n all in one yesterday. Followed instructions
Bought a Cannon MD 216n all in one yesterday. Followed instructions on printed material and inserted set up disk, followed all prompts, connected by USB cable. Running Windows 7 64 bit. Will not print… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
How do I stop the print function on a Cannon class image MF
How do I stop the print function on a Cannon class image MF 435O d printer in the middle of printing My Grand daughter appears to have pushed the print function multiple times and I have already print… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
Add AirPrint printer to iphone 6. I have canon image class
Add AirPrint printer to iphone 6. I have canon image class MF4770n printer which is connected to Apple time capsule. I can print from Mac book but can't print anything from iphone. When I have documen… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a Cannon Image series MF 4770n. I have a hard wire
I have a Cannon Image series MF 4770n. I have a hard wire connection via USB from the printer to my computer. The printer function works. But when I try to SCAN - I get as far (on the printer screen) … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
461 satisfied customers
Mf8350cdn P.S. I know the printer "sees" the computer as it
mf8350cdn P.S. I know the printer "sees" the computer as it is now printing. But, when I go to scan a document from the printer and select "computer" to save the scanned document, the message is "conn… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have severl Cannon MF Image Class all in one printers. Work
I have severl Cannon MF Image Class all in one printers. Work now requires us to scan applications in TIFF format (not PDF) and we need them in one file. Easy to do in PDF format, but I can't figure i… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x