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Canon MX330 copies but wont print from computer. HP

Customer Question
Canon MX330 copies but...

Canon MX330 copies but wont print from computer

Technician's Assistant: What kind of computer or device are you printing from?

HP Pavilion

Technician's Assistant: How long has this been going on with your MX330?

We just got to our Fla home and we tried to print. Copies fine. we were gone for 6 mos

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1017

Don't know what that is

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

No. thank you.

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/18/2017
Technician: Kamil Anwar, Technician replied 7 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,971
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Technician: Kamil Anwar, Technician replied 7 months ago

What error are you getting?

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Customer reply replied 7 months ago
No error appears. The paper comes through but is blank.
Technician: Kamil Anwar, Technician replied 7 months ago

Which program are you using to print?

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Customer reply replied 7 months ago
Just trying to print an email
Customer reply replied 7 months ago
Have also tried to print from utube and other places
Technician: Kamil Anwar, Technician replied 7 months ago

Which Operating system are you running?

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Customer reply replied 7 months ago
Windows 10
Technician: Kamil Anwar, Technician replied 7 months ago
  1. Open Control Panel
  2. Select View devices and printers
  3. Right Click the printer
  4. Select troubleshoot
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Customer reply replied 7 months ago
It said could not identify the problem
Technician: Kamil Anwar, Technician replied 7 months ago

Have you checked the ink levels?

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Customer reply replied 7 months ago
Its making good copies so the ink is OK
Technician: Kamil Anwar, Technician replied 7 months ago

Try reinstalling the printer

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