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My brother 9120cn says print unable 32. Its a hp computer.

Customer Question
Hi. my brother 9120cn...

Hi. my brother 9120cn says print unable 32

Technician's Assistant: What kind of computer or device are you printing from?

Its a hp computer

Technician's Assistant: How long has this been going on with your 9120CN?

Since last friday

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I have not done it sinc I bout it

Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
12/18/2017
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 7 months ago
done
Technician: Suhasini Velu,
 replied 7 months ago

The message "Print Unable 32" or "Machine Error 32" will appear on the LCD display if paper or labels are stuck inside the printer or drum unit.

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Customer reply replied 7 months ago
this is not helping me. I do not want to proceed with it. Can I please get my money back?
Technician: Suhasini Velu,
 replied 7 months ago

If you do not wish to utilize our services, you can Customer Support via email at***@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help to request a refund.

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Customer reply replied 7 months ago
This is not What I expected
Technician: Suhasini Velu,
 replied 7 months ago

If you do not wish to utilize our services, you can Customer Support via email at***@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help to request a refund.

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Shefin, Printer and Office Equip. Specialist
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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