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My printer is printing ribbons if data rather than the whole…

Customer Question
My printer is printing...

My printer is printing ribbons if data rather than the whole page. New cartridges put in. I have an epson XT-420.

Technician's Assistant: What kind of computer or device are you printing from?

I AM PRINTING FROM A HP LAPTOP RUNNING WINDOWS-10

Technician's Assistant: How long has this been going on with your XT-420?

SINCE YESTERDAY, AFTER INSTALLING NEW CARTRIDGES.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

CAN'T THINK OF ANYTHING ELSE,

Submitted: 7 months ago.Category: Printers
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Answered in 8 hours by:
12/19/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
I have been unsuccessful in curing it myself. However, it is now my bed time, I get up at 4 AM
Technician: Harry, Engineer replied 7 months ago

Reply back when you are free

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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