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My HP Officejet 4500 worked fine until I replaced the black…

Customer Question
Hi. My HP Officejet...

Hi. My HP Officejet 4500 worked fine until I replaced the black ink cartridge a week ago. Now it just hangs. I've removed and replaced the cartridges, switched the printer on and off several times = nothing!

Technician's Assistant: What kind of computer or device are you printing from?

Printing from LG notebook to HP Officejet 4500

Technician's Assistant: How long has this been going on with your OfficeJet?

Only a week, since I replaced the black ink cartridge

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's all thank you

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/18/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,274
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Technician: Richard, Technician replied 7 months ago

Thank you

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Richard, Technician
Category: Printers
Satisfied Customers: 47,274
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Experience: Printer and scanner problem resolver for over 15 years

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