Printer repair questions? Ask IT technicians for answers ASAP
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.
Please ignore it and reply here to my last instructions I sent you please
ThanksCan you remove the ink from the printer then power it off.then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.Then use a damp cloth and wipe down the inside of the printer.Once done, let it dry for 10 minutesThen put the ink back in, power it on and tell me if it then prints correctly pleaseThis will also allow you to see if any foreign objects are in the printer which may cause this.
It can be an issue with the printer overheating and causing the error for the desktop
Can you do a clean to rule this out please
I will mark this question to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.