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I am renovating at the moment and have lost my normal

Customer Question
I am renovating at...

I am renovating at the moment and have lost my normal internet connection I am using my computer online via my mobile hotspot I need to print something however I can't seem to get my printer to connect to the hotspot

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Not since I got the printer which was aprox 8 month ago I think

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so

Submitted: 7 months ago.Category: Printers
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Answered in 2 hours by:
12/18/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,180
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the error you get when the printer is not able to connect to the hotspot?

Please let me know

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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