Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My hp 6978 prints but does not scan. I don't know. where…

Customer Question
My hp 6978 prints...

My hp 6978 prints but does not scan

Technician's Assistant: Is there an error code on your HP printer when you try to scan?

I don't know. where will it show?

Technician's Assistant: The Printer Technician will be able to walk you through that. When did you last update the printer driver software?

Quite a while ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No. all else is ok

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 38 minutes by:
12/18/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Just bought HP 6978 wifi printer; install was super easy;
Just bought HP 6978 wifi printer; install was super easy; printed great from 2 PCs. Now a day later shows "offline" & cannot "communicate" with printer; cannot ping, etc. Tried "restart" printer & PC … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
After I send or receive a fax on my new Officejet Pro 6978,
After I send or receive a fax on my new Officejet Pro 6978, the phone line stays in use so no one can fax me unless I disconnect the phone line and reinstall it. This is a problem because clients will… read more
John Castle
John Castle
BSC in Computing Network Management and Design
141 satisfied customers
I have a new printer it says I have paper jam. I don't know
I have a new printer it says I have paper jam . I don't know how to clear it … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I am unable to delete a message which is loaded on my HP
I am unable to delete a message which is loaded on my HP 6978 printer. I want to eliminate this item from the printing Que. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Need instructions for printing labels and/or post cards or
need instructions for printing labels and/or post cards or addressing envelopes where do I find them … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
My HP Printer 6978 stop talking to my MacOS version 10.13 I
My HP Printer 6978 stop talking to my MacOS version 10.13 I bought the HP Printer in 2017 and it was printing and scanning. Now it is not connecting - when printing pages are blank. Do I need to downl… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My HP 6978 does not recognize my mac pro and has in the
My HP 6978 does not recognize my mac pro and has in the past … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have a new hp pro 6978 wireless printer..connected all but
I have a new hp pro 6978 wireless printer..connected all but cannot print from my computer..help? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
New Printer HP OfficeJet Pro 6978, I have HP Computer with
New Printer HP OfficeJet Pro 6978, I have HP Computer with Windows 10. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
My printer isn't connected to my computer and I'm drawing a
My printer isn't connected to my computer and I'm drawing a blank as to how to connect it. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
720 satisfied customers
Gt the hp office jet pro 6978, it was working fine but had a
gt the hp office jet pro 6978, it was working fine but had a paper jam. I cleared the jam but when I try to print I get an error message on my laptop stating "printer needs assistance, user interventi… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I installed an HP 6978 and cannot get it to print. It is
I installed an HP 6978 and cannot get it to print. It is installed with a USB cable. It shows up as the default printer but won't print. … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I just bought an HP al-in-one 6978. When I started it up, it
I just bought an HP al-in-one 6978. When I started it up, it would not print the alignment page. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
It keeps coming up quite oftten on my screen saying there is
It keeps coming up quite oftten on my screen saying there is a problem with the printer. Turn off and then on which is ok for a awile … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I am having difficulty printing from HP Spectre to an HP
I am having difficulty printing from HP Spectre to an HP Officejet Pro 6978. I have tried to reload printer driver but that failed. I cannot print an excel document even using direct printer cable? … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I purchased a OfficeJet Pro 6978 which is hooked up using a
I purchased a OfficeJet Pro 6978 which is hooked up using a USB cable it replace a Brother printer. I work at home using "Log Me In" to connect with a distant computer. I can not get the distant compu… read more
Bob James
Bob James
IT Support Specialist
Network Support Certificate
103 satisfied customers
I am unable to SCAN. I get a message on my computer that the
I am unable to SCAN. I get a message on my computer that the printer has detected a problem and ,on the printer screen, it says the printer is not connected to the computer. the printer is an office j… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
We need a new printer. Have had a Brothers, and now have an
We need a new printer. Have had a Brothers, and now have an Epson, Artisan 810. What is your recommendation for a great-quality in-home 4 in 1 printer? Wireless or hard wired? Current printer is 4-5 y… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x