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My scanner is turned on, and it's hooked up to computer, but…

Customer Question
My scanner is turned...

My scanner is turned on, and it's hooked up to computer, but it's saying it is off line, and I can't seem to fix that

Technician's Assistant: What's the brand and model of your printer?

Mx490

Technician's Assistant: How long has this been going on with your printer?

Since yesterday

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I'm sending things to be printed and it says it's off line, I checked the wires and it's hooked up

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, just want to try and fix it

Submitted: 7 months ago.Category: Printers
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Answered in 1 hour by:
12/18/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,613
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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