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I have a paper jam. Model MG7520. First time. Just set it up…

Customer Question
I have a paper...

I have a paper jam

Technician's Assistant: What's the brand and model of your printer?

Model MG7520

Technician's Assistant: How long has this been going on with your MG7520?

First time

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Just set it up I think I misaligned the paper

Submitted: 8 months ago.Category: Printers
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Answered in 9 minutes by:
12/17/2017
Technician: Tech Ben, Information Systems Manager replied 8 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please let me know how OLD is your printer??

Thanks,

Kumar

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Customer reply replied 8 months ago
Less then a year
Customer reply replied 8 months ago
No
Technician: Tech Ben, Information Systems Manager replied 8 months ago

Okay. Is the paper still jammed inside or you have removed it and its still showing that error?

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Customer reply replied 8 months ago
It’s inside does the whole unit open up?
Technician: Tech Ben, Information Systems Manager replied 8 months ago

OKay. Sharing methods.

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Technician: Tech Ben, Information Systems Manager replied 8 months ago
  1. Turn off the machine, and unplug the power cord of the machine from the power supply.

  2. Lift up and open the operation panel until it stops.

  3. Make sure that the jammed paper is not under the print head holder.

    If the jammed paper is under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to remove the paper.

    When you move the print head holder, hold the top of the print head holder and slide it slowly to the right edge or the left edge.

  4. Hold the jammed paper with your hands.

  5. Pull the paper slowly not to tear it, then pull the paper out.

    Keep an angle of the paper about 45 degrees and pull it slowly.

  6. Make sure that all the jammed paper is removed.

    If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.

  7. Does the piece of paper remain under the print head holder?

  8. Does the little piece of paper remain inside the machine?

  9. Does the piece of paper remain in the right side or the left side space

  10. Close the operation panel slowly.

    All print jobs in the queue are canceled. Reprint if necessary

    inside the machine?

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Customer reply replied 8 months ago
It’s too far under the under the rollers to get a good grip
Technician: Tech Ben, Information Systems Manager replied 8 months ago

We have to remove it. Use both the hands to gently remove it.

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Customer reply replied 8 months ago
It’s to far under the rollers is the another way to get to the paper
Technician: Tech Ben, Information Systems Manager replied 8 months ago

There is a Rear cover. Can you please open it and check.

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Technician: Tech Ben, Information Systems Manager replied 8 months ago

Sharing a Video Tutorial as well.

https://www.youtube.com/watch?v=KI3ONQlaHpk

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Technician: Tech Ben, Information Systems Manager replied 8 months ago

Please let me know if you were able to pull the paper.

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Customer reply replied 7 months ago
I have the back open a I see the paper it’s very tight
Technician: Tech Ben, Information Systems Manager replied 7 months ago

I'm sorry for the delayed response. Its almost Christmas, and I got a little busy.

You'll have to carefully remove the paper. I understand its tight. Please use both the hands to carefully remove it. Also, make sure you have compressed air to remove any torn paper inside the printer.

Have a very awesome Christmas!!

Thanks,

Kumar

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