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When I installed my HP ENVY Photo 6255 printer I managed to…

Customer Question
When I installed my...

When I installed my HP ENVY Photo 6255 printer I managed to connect with my two computers. My wife now want to have her ipad to connect with the printer. I asks for a pass word for 'DIRECT-33-HP-ENVY Photo 6200". Have a password ***** my Internet connect but not for the ipad. Oh I have all wireless connection with the printer. Hepl!

Technician's Assistant: When did you last change your password ***** Apple ID?

My wife said she never changed it she said it is 1745Nina

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

NO

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just tried that password ***** no avail.

Submitted: 8 months ago.Category: Printers
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Answered in 3 hours by:
12/18/2017
Technician: Harry, Engineer replied 8 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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