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Busy" or. Printer will say communication error or say that…

Customer Question
Busy" or Technician's Assistant:...

Busy" or

Technician's Assistant: What's the brand and model of your printer?

Printer will say communication error or say that printer busy

Technician's Assistant: How long has this been going on with your printer?

Just an hour or so . . . the last thing i printed was successful but not a particularly good print

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I do not have the latest OS on my iMac . . . I did just update my Epson R2000

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The last thing i printed was stripy and I was going to clean my print heads but it won't connect

Submitted: 8 months ago.Category: Printers
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Customer reply replied 8 months ago
Epson R2000
Answered in 11 minutes by:
12/17/2017
Technician: Md. Sadique, Engineer replied 8 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Technician: Md. Sadique, Engineer replied 8 months ago

How is the printer connected to the computer?

wirelessly or via USB cable.

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Customer reply replied 8 months ago
USB
Customer reply replied 8 months ago
no
Technician: Md. Sadique, Engineer replied 8 months ago

Please unplug your printer from power for about 10 minutes and then reconnect and let me know if it still shows busy.

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Customer reply replied 8 months ago
just turned power back on after about 10 minutes
Technician: Md. Sadique, Engineer replied 7 months ago

Click on the apple icon (top left) > then system preferences > then printers and scanners > do you see your printer there?

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Category: Printers
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