Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Trying to use my scanner to make a copy but it will not

Customer Question
Trying to use my...

Trying to use my scanner to make a copy but it will not work.. HP ENVY 5540...

Technician's Assistant: Is there an error code on your printer when you try to scan?

No it says Cannot Print visit www.hpinstantink ,com for information..

Technician's Assistant: When did you last update the printer driver software?

Its been awhile..

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 20 minutes by:
12/17/2017
Technician: Russell H., Printer and Office Tech replied 7 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,747
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your printer question. I have to ask some questions first, please:

1. how old is the printer ? measured from date of purchase.

2. is it wireless/WiFi? or is it on a directly-connected USB cable?

3. is the computer that you use with it, an Apple computer or a Windows PC ?

4. have you checked the Ink Levels ? (Ask for instructions, if you need them.)

5. if you can, tell me more about how far you got with scanning for making a photocopy ?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

12,747 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My HP Envy 5540 will no longer print from the computer
My HP Envy 5540 will no longer print from the computer screen. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I'm getting a printer validation failed message when
I'm getting a printer validation failed message when printing wirelessly. … read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
6 satisfied customers
I just installed a refurbished envy 5540 last Sat. and can
i just installed a refurbished envy 5540 last Sat. and can not get it to print. … read more
Sheri
Sheri
Bachelor\u0027s Degree
573 satisfied customers
When I try to print a color photo from my computer in the
when I try to print a color photo from my computer in the "output options" I choose color and it doesn't work.it prints black and white.. it says "color was changed because of a conflict with another … read more
Charlie
Charlie
Field engineer
Associate Degree
355 satisfied customers
I have LENOVO YOUGA 2 with Windows 10. My word processing is
I have LENOVO YOUGA 2 with Windows 10. My word processing is Word Perfect 3. My printer is HP ENVY 5540. How do I print envelopes? … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
23 satisfied customers
My Envy 5540 All-in-one Printer Series won't copy. You put
My Envy 5540 All-in-one Printer Series won't copy. You put the document on the screen and push copy. In the screen display says copying but it will just sit there and spin. Then it will say cancel. I … read more
Harry
Harry
2,042 satisfied customers
I have a HP ENVY 5540 and I would like to print a document
I have a HP ENVY 5540 and I would like to print a document on legal-sized paper. How can I do that? It does not appear to be a printing option! … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Will not copy when asked. Hp envy 5540 3 months old. Dell
1 day printer used for scanning to computer (printrt acts like hardware problem … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
One computer is able to print and the other computer will
One computer is able to print and the other computer will not. The computer that does not work wants a PIN. I cannot find this PIN anywhere in the material from HP. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My computer, Asus pro says automatic scanning could not be
hi john, my computer, Asus pro says automatic scanning could not be completed from my HP envy 5540 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Cannot print in color- my printer guru said that HP just
Cannot print in color- my printer guru said that HP just updated the printer drive and now the message from the computer to the printer is not working- we can print B/W and grey scale but not color- a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I upgraded from 5520 to 5540. i need the document scanning
i upgraded from 5520 to 5540. i need the document scanning application that launches from my hp pavillion … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an envy 5540 and the printer works fine. How do I
I have an envy 5540 and the printer works fine. How do I install a program which this printer says it does to SCAN items. The pringer loads and there is no place that I can see to load a scan program … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
MY SCANNER IS NOT WORKING, HP 5540 SERIES, PC, YESTERDAY,
THE MESSAGE IS THAT IT IS NOT CONNECTED TO THE COMPUTER… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I changed the ink cartridges and now the printer won't
Hi...I changed the ink cartridges and now the printer won't print. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
I installed a Envy 5540 printer. Everything is working fine
I installed a Envy 5540 printer. Everything is working fine except for the scanning portion. How do I make it readable. It is just giving me gibberish afer I scan a document. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
It won't scan into my photo program, Hp envy 5540 and it is
Trying to scan pictures. Had scanned for maybe an hour. And then this exception popped up … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My new hp envy 5540 stopped making a copy of a document, but
My new hp envy 5540 stopped making a copy of a document, but still prints out a document. How to fix?… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x