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My HP 6500A Plus printer is always going offline and I have…

Customer Question
My HP 6500A Plus...

My HP 6500A Plus printer is always going offline and I have to repeatedly remove and reinstall it. I'm ready to throw it out!

Technician's Assistant: How are you connecting to your 6500A: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

I don't know, would it do that when I reinstall it? I'd say I did that last week.

Submitted: 8 months ago.Category: Printers
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Answered in 1 minute by:
12/17/2017
Technician: Cody, Senior Systems Administrator replied 8 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 4,026
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 8 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 8 months ago
sure
Technician: Cody, Senior Systems Administrator replied 8 months ago

reply I can send you offer

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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