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My Canon MX922 displays error msg C 000 - contact service…

Customer Question
My Canon MX922 displays...

My Canon MX922 displays error msg C 000 - contact service center

Technician's Assistant: Is your Pixma displaying the error on all print jobs, even after you restart it?

Yes - replaced black ink cart part way thru print job - printer has not worked since

Technician's Assistant: When did you last update the printer driver software?

Unknown - sime time ago I believe

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No - that's it

Submitted: 7 months ago.Category: Printers
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Answered in 2 hours by:
12/17/2017
Technician: Sheri, Expert replied 7 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 743
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-0iip1bue.

Thanks for using JustAnswer. I am happy to assist you with this issue. I understand your Canon MX922 is giving an error code after replacing the black in. Please try the following steps to resolve the issue:

The reason for the error code
Possible causes may include:

Packing material was not fully removed
An ink tank may not be seated properly
There may be an obstruction in the paper feed path

Actions you can take
Remove the packing material
Reseat the ink tanks (use Replacing the ink tank procedure)
Remove any jammed paper or obstruction in the paper feed path (see Removing Paper Jams).

If the above actions don't work:

Turn off the printer, and unplug the power cord.
Plug the machine back in and turn the machine back on.
Note: If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.

Once done, please let me know if that fixed the issue. If you have any questions during the process, just reply.

Regards,

Sheri-Expert

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Category: Printers
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Experience: Owner/Consultant at Computer Rescue, Inc.

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