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I have a new black cartridge in the printer. There is an…

Customer Question
I have a new...

I have a new black cartridge in the printer. There is an orange light on the outside next to the color button. It seems that when I go to print it automatically tries to print in color and it turns out very light. I can't seem to change it to sue the back ink.

Technician's Assistant: What's the model of your printer?

MG3122

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error. and yes I can open cover.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, thank you.

Submitted: 7 months ago.Category: Printers
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Answered in 5 hours by:
12/17/2017
Technician: Electronics Pete, Engineer replied 7 months ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,339
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Electronics Pete, Engineer replied 7 months ago

You will need to go into the printer settings for the print driver on your computer and set it to use greyscale (black and white) there.

Let me know what operating system your computer uses if you need further assistance with this.

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Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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