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I am trying to connect printer to Pc but getting error it…

Customer Question
I am trying to...

I am trying to connect printer to Pc but getting error it shows but with a yellow cone

Technician's Assistant: Did you remove all the tape from the cartridge vent holes? (The tape is usually yellow or some other color.)

It was connected before to other machine I am just trying to hook at other location

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

Never changed very new printer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That should do it. I do have the disk as well but still having issue

Submitted: 4 months ago.Category: Printers
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Answered in 2 minutes by:
12/17/2017
Technician: Michelle, Printer Expert replied 4 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5,880
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know the make and model of the printer

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Customer reply replied 4 months ago
konika Minolta 3320 I want to connect this to my PC and also scanning as well
Technician: Michelle, Printer Expert replied 4 months ago

how do you want to connect ..usb cable or wifi

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Customer reply replied 4 months ago
nope
Customer reply replied 4 months ago
usb
Technician: Michelle, Printer Expert replied 4 months ago

ok ..have you connected the printer to computer via usb cable

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Technician: Michelle, Printer Expert replied 4 months ago

What Operating System (OS) is running on the computer?

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Customer reply replied 4 months ago
windows 7
Customer reply replied 4 months ago
hello
Technician: Michelle, Printer Expert replied 4 months ago

you need to download and install the printer and scanner driver from below link

https://www.konicaminolta.eu/en/business-solutions/products/office/multifunctional-printers/black-and-white/bizhub-3320/downloads.html

Please bear with me as it takes me time to type

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Customer reply replied 4 months ago
I have a disk and already loaded
Technician: Michelle, Printer Expert replied 4 months ago

does the disc say windows 7 compatible

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Customer reply replied 4 months ago
It is original disk by Konicka Minolta for windows
Customer reply replied 4 months ago
printer shows being on the system
Customer reply replied 4 months ago
with a yellow cone an error
Customer reply replied 4 months ago
is there issue with IP address?
Technician: Michelle, Printer Expert replied 4 months ago

right click on printer icon..click on troubleshoot and follow onscreen prompts

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Customer reply replied 4 months ago
It says an error has occoured and cannot continue
Technician: Michelle, Printer Expert replied 4 months ago

in control panel, devices and printers..right click on the konica printer icon and click on delete..then click on add printer option on top and add the konica printer

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Technician: Michelle, Printer Expert replied 4 months ago

would you like me to remote connect and check the problem

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Customer reply replied 4 months ago
I am not paying extra also I have very sensitive files since I am police commissioner cannot have some one see the information
Technician: Michelle, Printer Expert replied 4 months ago

i will not be charging add on plus this is totally secure session and i wont be touching your files on the pc

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Technician: Michelle, Printer Expert replied 4 months ago

let me know if you would like me to connect as this will be lot faster and easier to fix the problem

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Customer reply replied 4 months ago
Ok, this conversation is being recorded by our department so please be carefull go ahead
Technician: Michelle, Printer Expert replied 4 months ago

Follow these steps
Click here for remote assistance
in the page that opens you will see just answer remote desktop..scroll down the page and click on i agree
it will download a file Elsinore screen connect exe at bottom of screen
once its downloaded, open\run the file ..you can double click on it to run it
once it starts to run it will ask do you want to allow the file to make changes...say yes to it

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Technician: Michelle, Printer Expert replied 4 months ago

did you click on the link above

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Customer reply replied 4 months ago
I did click so where should I find the file to click on
Technician: Michelle, Printer Expert replied 4 months ago

have a look at the bottom of browser window

it will download a file Elsinore screen connect exe at bottom of screen
once its downloaded, open\run the file ..you can double click on it to run it
once it starts to run it will ask do you want to allow the file to make changes...say yes to it

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Customer reply replied 4 months ago
it shows on the bottom of screen but when I click on it nothing happens
Technician: Michelle, Printer Expert replied 4 months ago

double click on it and allow it to run

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Customer reply replied 4 months ago
when I double click it gives me 3 options clear, show in folder and cancel not RUN option
Technician: Michelle, Printer Expert replied 4 months ago

click on show in folder

then a folder will open with elsinore screen connect exe file in it

double click on that file

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Customer reply replied 4 months ago
it is in the folder but nothing happens when I double click
Technician: Michelle, Printer Expert replied 4 months ago

right click on the file and then click on open

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Customer reply replied 4 months ago
It is not moving forward wants to run as adminstrator and then doesn't do anything
Technician: Michelle, Printer Expert replied 4 months ago

right click on file and click on run as admin

then you would get a window to allow..click on yes

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Technician: Michelle, Printer Expert replied 4 months ago

if that does not work click here

in the anydesk page click on green download button

then click on anydesk exe file that downloads

once the anydesk window opens, let me know the anydeskaddress mentioned for This desk

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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5,880
5,880 Satisfied Customers
Experience: B.Sc. Computer Science with Honors

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