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I initially had printer working wirelessly but since going…

Customer Question
Hi, I initially had...

Hi, I initially had printer working wirelessly but since going on the NBN (Aust) and going with a different ISP with new password *****'m unable to connect. The wireless icon keeps flashing.I've uninstalled and reinstalled printer with new password ***** still no good. Thanks.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Not sure

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, that is the only issue I have thanks

Submitted: 7 months ago.Category: Printers
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Answered in 7 minutes by:
12/17/2017
Technician: Michelle, Printer Expert replied 7 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,026
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know the make and model of the printer

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Customer reply replied 7 months ago
Hi Michelle,
Before we go any further, I'd like a refund of $41 taken out of my paypal account. I was willing to pay a FULLY REFUNDABLE $5 but AN EXTRA PAYMENT of $41 was also taken out. Can you please rectify. Thanks
Technician: Michelle, Printer Expert replied 7 months ago

i will send this request to customer service

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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