Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a HP Envy 5020. I can get it to print but I cannot…

Customer Question
I have a HP...

I have a HP Envy 5020. I can get it to print but I cannot get the Scan to work

Technician's Assistant: Is there an error code on your printer when you try to scan?

No

Technician's Assistant: When did you last update the printer driver software?

Last night

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, I don't think so

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 hour by:
12/17/2017
Technician: Chris Lindsey, Computer Hardware Engineer replied 7 months ago
Chris Lindsey
Chris Lindsey, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 370
Experience: IT Technician at Tech Amelia
Verified

Good evening, my name is ***** ***** I am your Professional Electronics Technician Expert.

This is either a driver or a hardware issue and can take some time for both to diagnose and repair.

With faster service I can connect to you via Remote Support to your computer and get your problem fixed, is that something you would be interested in?

-Chris

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I'm just setting it up & I hope this is the easiest problem
I'm just setting it up & I hope this is the easiest problem you have all day! I simply am not able to insert the ink cartridges correctly. HP ENVY 5020 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have a 2 year old HP Envy 7640 printer I was trying to
I have a 2 year old HP Envy 7640 printer I was trying to print a picture, it got jammed I removed the jam but will not print. Message says paper carriage cannot move. I have tried shut down and restar… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
503 satisfied customers
My printer is new. It is an 'envy 5020' model. I have put
My printer is new. It is an 'envy 5020' model. I have put all the leads in the correct place (I thought) - as per my old printer. It's turned on - the touch screen (on the printer) is only in Chinese … read more
John Castle
John Castle
BSC in Computing Network Management and Design
141 satisfied customers
I have LENOVO YOUGA 2 with Windows 10. My word processing is
I have LENOVO YOUGA 2 with Windows 10. My word processing is Word Perfect 3. My printer is HP ENVY 5540. How do I print envelopes? … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
23 satisfied customers
My son just gave me his printer and has been unable to find
My son just gave me his printer and has been unable to find the disc that goes with it. Am I able to order and replace this disc???? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
503 satisfied customers
I can not get to work. HP envy photo 7155. I just got it.
i can not get to work JA: What's the brand and model of your printer? Customer: HP envy photo 7155 JA: How long has this been going on with your printer? Customer: I just got it JA: When did you last … read more
Cody
Cody
Computer Science
2,387 satisfied customers
Purchased a new HP Envy Photo 7855 All-In-One Printer.
Purchased a new HP Envy Photo 7855 All-In-One Printer. Cannot get the scan feature to work properly. When in scan mode the document feeder will not operate. When placing a document on the scan surface… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Need help with downloading software for scanning from my HP
Need help with downloading software for scanning from my HP Envy Photo 7155. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an HP envy 5540 and I want it to scan to PDF. I
I have an HP envy 5540 and I want it to scan to PDF. I cannot figure out how to do that. Please help. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I have HP ENVY 5644 printer, and have promlem with printing
I have HP ENVY 5644 printer, and have promlem with printing from photokassett … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Am trying to scan photos from my HP ENVY 7640e. Had a screen
Am trying to scan photos from my HP ENVY 7640e. Had a screen come up in HP solution Center when we used our old printer asking us to scan photos … read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
My printer will scan but will not print. I have a HP ENVY
My printer will scan but will not print. I have a HP ENVY 4502. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I'm having trouble getting my printer to scan or pint
I'm having trouble getting my printer to scan or pint documents it was working fine yesterday morning 6/30/17 shortly afternoon i needed to scan a form to a file and I could not get it to work. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I have an envy 5540 and the printer works fine. How do I
I have an envy 5540 and the printer works fine. How do I install a program which this printer says it does to SCAN items. The pringer loads and there is no place that I can see to load a scan program … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I installed a Envy 5540 printer. Everything is working fine
I installed a Envy 5540 printer. Everything is working fine except for the scanning portion. How do I make it readable. It is just giving me gibberish afer I scan a document. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
For some reason, my printer is not connected to my laptop. I
Hi. For some reason, my printer is not connected to my laptop. I got message that if it isn't connected soon my printer will stop working. Needs to work so you can keep up with how many printings I do… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Have an hp envy 5530 and can't get it to print. what else do
what else do you need? hp envy 5530 where do i look for more info? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
Don't have HP Photo and Imaging Gallery on Windows 10 so my
Don't have HP Photo and Imaging Gallery on Windows 10 so my scan fromhp psc 2210 all-in-one says no connection/no scan. get HP software … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x