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I have Canon Pixma 5000, love it, recent update of operating…

Customer Question
I have Canon Pixma...

I have Canon Pixma 5000, love it, recent update of operating system to

Technician's Assistant: What kind of computer or device are you printing from?

Canon Pixma 5000

Technician's Assistant: How long has this been going on with your Pixma?

Atleast 5 years, recent update of OS to MAC 10.11

Technician's Assistant: When did you last update the Operating System (OS) on your model

To my knowledge have not

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Tried to print this AM, mostly do photos, very poor quality.

Submitted: 7 months ago.Category: Printers
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Customer reply replied 7 months ago
photo i printed almost "foggy" in appearance, unable to use printer utility to clean nozzle etc
perform maintenance-does this mean I do not have current driver?
Answered in 2 hours by:
12/17/2017
Technician: Chris Lindsey, Computer Hardware Engineer replied 7 months ago
Chris Lindsey
Chris Lindsey, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 370
Experience: IT Technician at Tech Amelia
Verified

Good evening, my name is ***** ***** I am your Professional Electronics Technician Expert.

This issue has to do with the new update, that it didn't transfer the driver properly over to the new system interface and gives issues like this. It can take some time to fix because of all the installations and software repairs. With faster service I can connect to you via Remote Support to your computer and get your problem fixed, is that something you would be interested in?

Chris

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Customer reply replied 7 months ago
Thanks for atleast responding Chris. Indeed I knew that this updating of my OS probably was the
cause. I found I was unable to use Printer Utility and probably this was the reason for the poor quality of
the photo print. I already have someone who can perform exactly what you will do, therefore I need
nothing further.
Technician: Chris Lindsey, Computer Hardware Engineer replied 7 months ago

Understood. Let me know if I can do anything for you or if I can assist.

Have a great night.

-Chris

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Customer reply replied 7 months ago
Nothing further needed.
Technician: Chris Lindsey, Computer Hardware Engineer replied 7 months ago

Thank you.

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