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I receive a message that states rear tray. No paper. Today.

Customer Question
I receive a message...

I receive a message that states rear tray

Technician's Assistant: What's the brand and model of your printer?

No paper

Technician's Assistant: How long has this been going on with your printer?

Today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

What is that

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

I have a Canon MX 890 series

Submitted: 7 months ago.Category: Printers
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Are we still connected?
Answered in 4 hours by:
12/17/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,596
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Technician: Harry, Engineer replied 7 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Ask Your Own Printers Question
Customer reply replied 7 months ago
I am waiting for the 2 mimd
Technician: Harry, Engineer replied 7 months ago

Take your time

Ask Your Own Printers Question
Customer reply replied 7 months ago
Am checking the printer, still says
Rear Tray
There is no paper load paper, there is plenty of paper in tray
Technician: Harry, Engineer replied 7 months ago

Take out all of the paper

Adjust any sliders back and forth then insert a couple of sheets of paper

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Customer reply replied 7 months ago
Not happy with this,I have waited hours and
Technician: Harry, Engineer replied 7 months ago

Take out all of the paper

Adjust any sliders back and forth then insert a couple of sheets of paper

Ask Your Own Printers Question
Customer reply replied 7 months ago
I have already done that
Technician: Harry, Engineer replied 7 months ago

Unfortunately, I have no idea what you have already tried unless you state what you have tried.

Ask Your Own Printers Question
Customer reply replied 7 months ago
Nobody asked
Technician: Harry, Engineer replied 7 months ago

In the future, please be sure to include everything that you have tried in the original question so that we do not repeat anything that was already attempted.

Ask Your Own Printers Question
Technician: Harry, Engineer replied 7 months ago

What is the exact error message that you see about the rear tray?

Ask Your Own Printers Question
Customer reply replied 7 months ago
I have in plugged, taken the paper out and put some back in , turned off the machine and turned it back on,
Technician: Harry, Engineer replied 7 months ago

What is the exact error message that you see about the rear tray?

Ask Your Own Printers Question
Customer reply replied 7 months ago
There is no paper. Load paper and press ok. When I do that it makes a lot of clicking noises when it tries to print
Technician: Harry, Engineer replied 7 months ago

is it referencing the rear tray at all? Do you have paper in the main tray?

Ask Your Own Printers Question
Customer reply replied 7 months ago
It is very late here, are you going to be available?
Customer reply replied 7 months ago
I have paper in the main tray, I told you that. The only reference to the rear tray is that it appears at the top of the no paper message
Customer reply replied 7 months ago
I would like my money refunded, you are not being helpful and you are not remotely connected to my device
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Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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