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Paper jam. Epson RX620. Just ran about 30 copies on 22 lb…

Customer Question
Epson RX620 Technician's Assistant:...

Epson RX620

Technician's Assistant: How long has this been going on with your RX620?

Just ran about 30 copies on 22 lb paper, then tried to print in color then it jammed

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Didn't

Submitted: 7 months ago.Category: Printers
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Answered in 5 hours by:
12/17/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
can you reboot to factory settings
Customer reply replied 7 months ago
no just cancel my request
Customer reply replied 7 months ago
send a refund
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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