Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

When I first loaded the heavier stock paper to do the

Customer Question
When I first loaded...

When I first loaded the heavier stock paper to do the alignment, I put it in the area where the rollers are and not in the cassette. Now I can't seem to get the paper out. Can you help?

Technician's Assistant: What's the brand and model of your printer?

Canon MAMX922

Technician's Assistant: How long has this been going on with your MAMX922?

Just now during set up

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I have not printed anything yet

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just getting the stock paper out.

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 day by:
12/18/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a canon pixma mx920 all in one. I had to reinstall
ok i have a canon pixma mx920 all in one. I had to reinstall the drivers (successfully I though) just today. now when I try to print I get an error code of 1007. I made sure all the alignments were co… read more
Patrick Evans
Patrick Evans
Network Engineer
MS
125 satisfied customers
On Workforce, Epson workforce WF-7620 a couple of years old.
Epson workforce WF-7620 a couple of years old. I cannot seem to get the printing to be clear and without smudges. I have just put a new cartridge in and I got the same result. The print pattern has one area where there is no line horizontally for part of that line and down the left hand side of the pattern the edging line disappears. Cheers Iain. … read more
Jennifer French
Jennifer French
Owner
Computer Science
97 satisfied customers
Canon color imageclass MF8080cw will not feed cardstock -
Canon color imageclass MF8080cw will not feed cardstock - please help me troubleshoot. I have tried both drawers, and adjusted paper settings to Heavy.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have an WF7610. I am trying to print on card stock, 65 lb
I have an WF7610. I am trying to print on card stock, 65 lb paper. It printed about 75 pieces perfectly. Then the card stock started to jam. I have repeatedly cleared the jam only to have it jam again… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
My Canon printer states: "Error Cassette There is no paper.
My Canon printer states: "Error Cassette There is no paper. Load paper then select OK." I take the paper out and put it back in, and it makes a rattling noise. However, the roller that feeds the paper… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have an IP6700D printer. It no longer "grabs" the paper
I have an IP6700D printer. It no longer "grabs" the paper and tells me there is no paper in the cassette. But there is. Any tips?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
hi, im setting up my new printer a canon pixma mg5250, have
hi, im setting up my new printer a canon pixma mg5250, have set up the printhead etc, have put in the paper to print of the trial sheet,but, screen says "error rear tray, there is no paper, load paper… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
On the OKI 9800 GA the magenta prints one mm out on the
On the OKI 9800 GA the magenta prints one mm out on the bottom, meaning the image swivel on its centre line and only on Magenta. I have replaced the drum but still the same… read more
AnswerManCharles
AnswerManCharles
Technical Specialist
Vocational, Technical or Trade Scho
7 satisfied customers
Having trouble with a Canon printer. Canon MP620. Paper stopped
Having trouble with a Canon printer. Canon MP620. Paper stopped being picked up by the rollers, both from the cassette below the printer and from the rear tray. I was printing a booklet-formatted docu… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
my canon mx330 is not feeding paper. it doesnt seem to grab
my canon mx330 is not feeding paper. it doesn't seem to grab it...or move it in to the unit… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
printer says load paper when paper is already loaded...ive
printer says load paper when paper is already loaded...i've opened and closed the paper cassette and pressed ok numerous times...sounds like it's going to print, but then it stops. Please help.… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a canon MP830 and it has a paper jam right now but Im
I have a canon MP830 and it has a paper jam right now but I'm unable to reach the piece of paper to get it out… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a canon MP 830 printer and the paper jams as it feeds
I have a canon MP 830 printer and the paper jams as it feeds from the lower tray into the printer.… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
MF4350D cant clear Set Paper Again Set Toner Again message.
MF4350D can't clear "Set Paper Again Set Toner Again" message. Repeated attempts to remove and replace both paper and toner, power removed from printer for 30 sec, all no help. Any additional troubled… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have a Canon iP6000 printer. I ran a routine Auto head align.
I have a Canon iP6000 printer. I ran a routine Auto head align. After that I tried to print a document. The printer made a noise then flashed a "out of paper" message. The printer had paper so I press… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
Hi, Canon. I have a Canon PIXMAMP610 printer. I had a sheet
Hi, Canon. I have a Canon PIXMAMP610 printer. I had a sheet of unusually-thin paper in the paper carrier and made a print. The paper wrapped itself around the roller in the printer and I can't get it … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have paper jam in output slot error message on MP610. This
I have "paper jam in output slot" error message on MP610. This started when a piece of photo paper jammed, but it did come out whole and I am 99% sure there is no paper or anything else stuck. The mac… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Where do I start to disassemble a Canon Pixma 600 printer to
Where do I start to disassemble a Canon Pixma 600 printer to remove a paper jam caused by single paper check inserted in the back paper slot. No visible indication of the check's whereabouts. No respo… read more
Mike D.
Mike D.
Bachelor's Degree
173 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x