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When I print using both and red color, the copy comes out…

Customer Question
When I print...

When I print using both green and red color, the copy comes out with light red borders...I don't want this...want to have the edges clear of any color. They told me at Staples to clean the computer. I can't seem to find the menu or something that says clean.

Technician's Assistant: What's the brand and model of your printer?

HP

Technician's Assistant: How long has this been going on with your HP printer?

Since I put in the new red cartridge I think but not sure. It really didn't seem to happen until I typed the great grandchildren's Christmas letters from Sant!

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Jus show me how to get a clean bordered copy so my masterpiece letter to them from Santa can be sent.

Submitted: 7 months ago.Category: Printers
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Answered in 19 hours by:
12/17/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,644
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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