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New computer: printer will not respond to computer but it…

Customer Question
New computer: printer...

New computer: printer will not respond to computer but it will print the desired information output from cell phone.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Don't know

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/16/2017
Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 7 months ago
are you still on line?
Technician: Cody, Senior Systems Administrator replied 7 months ago

yes

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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