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Can you help with a desktop? Pavilion 9GU0CL7 and Windows…

Customer Question
Can you help with...

Can you help with a desktop?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Pavilion 9GU0CL7 and Windows 10

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

I want to erase a disc. I right click the e drive and 'erase' doesn't appear.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It used to work.

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/16/2017
Technician: Kamil Anwar, Technician replied 7 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,957
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Technician: Kamil Anwar, Technician replied 7 months ago

Are you trying to delete complete data from a USB drive?

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Customer reply replied 7 months ago
I want to erase a rewriteable disc.
Technician: Kamil Anwar, Technician replied 7 months ago

Your payment for the remote service has failed.

Please contact customer service on***@******.*** or

call them on +1(###) ###-####to clarify the payment issue.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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