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We installed a new Netgear router and now our HP ENVY7640…

Customer Question
We installed a new...

We installed a new Netgear router and now our HP ENVY7640 printer will not print. The icon ( ) on the printer just blinks! Printer screen wants a "location" typed in and I just can't figure what to type in there? Stu

Technician's Assistant: How are you connecting to your ENVY7640: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Don't remember

Submitted: 7 months ago.Category: Printers
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Answered in 13 minutes by:
12/16/2017
Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 7 months ago

If you got a new router, you'll need to go through the wireless setup wizard on the printer.

on printer do you have a menu > network setup > wlan setup?

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Customer reply replied 7 months ago
Cancel my request for service.Thank you.Stu
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