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My printer is an HP Officejet Pro 6968 It will not print…

Customer Question
My printer is an...

My printer is an HP Officejet Pro 6968 It will not print colour copies

Technician's Assistant: How are you connecting to your OfficeJet: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Not since I bought it

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Nothing else

Submitted: 5 months ago.Category: Printers
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Answered in 1 minute by:
12/16/2017
Technician: Kamil Anwar, Technician replied 5 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,691
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Technician: Kamil Anwar, Technician replied 5 months ago

Which operating system you are running?

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Customer reply replied 5 months ago
what do you mean
Technician: Kamil Anwar, Technician replied 5 months ago

Have you checked the printer settings?

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Technician: Kamil Anwar, Technician replied 5 months ago

Have you checked the ink levels?

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Customer reply replied 5 months ago
I have all new clour ink cartridges
Customer reply replied 5 months ago
No to instant fix, I am not in a position to spend 52.00
Technician: Kamil Anwar, Technician replied 5 months ago

Try resetting the printer settings

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Customer reply replied 5 months ago
NO to paying $52.00, cannot afford that
Customer reply replied 5 months ago
Please tell me how and where to reset the printer at
Technician: Kamil Anwar, Technician replied 5 months ago

Ignore the offer for remote because it is automated (i did not send it).

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Customer reply replied 5 months ago
are you going to help me or not?
Technician: Kamil Anwar, Technician replied 5 months ago

Which operating system you are running? You need to answer my questions so that i can help you

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Customer reply replied 5 months ago
HELLO are you going to help me
Technician: Kamil Anwar, Technician replied 5 months ago

Yes

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Customer reply replied 5 months ago
what do you mean what operating system am I using?
Technician: Kamil Anwar, Technician replied 5 months ago

Is it windows or mac?

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Customer reply replied 5 months ago
for the 3rd time, no to payinf $52.00are you going to answer my question about operating system, what do you mean
Customer reply replied 5 months ago
windows
Customer reply replied 5 months ago
Goodbye
You were no help at all
Technician: Kamil Anwar, Technician replied 5 months ago
  1. Open Control Panel
  2. Select View devices and printers
  3. Right Click the printer
  4. Select Printer properties
  5. Select Change properties
  6. Open Advanced tab
  7. Click printing defaults
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Customer reply replied 5 months ago
I cannot locate - select Change properties, please help with this please
Technician: Kamil Anwar, Technician replied 5 months ago

After you open Printer properties in the next window click change properties on bottom left in General tab

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Customer reply replied 5 months ago
I have opened thge General Tab but do not seechange properties on bottom left in general tab
Technician: Kamil Anwar, Technician replied 5 months ago

Open Advanced tab and click printing defaults on bottom left

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Customer reply replied 5 months ago
OK I have done that, whats next?
Technician: Kamil Anwar, Technician replied 5 months ago

Try printing

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Customer reply replied 5 months ago
I am not goiung to pay $52.00 for you to do that for me
Technician: Kamil Anwar, Technician replied 5 months ago

For any costs/billing queries please email***@******.*** or call them on 1(###) ###-#### I am a tech only, and can only assist with tech issues.

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Customer reply replied 5 months ago
I printed a clour page, but it still prints black and whoite or grayscale
Technician: Kamil Anwar, Technician replied 5 months ago

In print window uncheck print all in grey scale

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Customer reply replied 5 months ago
I cannot see the location to uncheck grayscale
Customer reply replied 5 months ago
It reads that the print grayscale is OFFR
Customer reply replied 5 months ago
I meant OFF
Technician: Kamil Anwar, Technician replied 5 months ago

Uninstall the printer software, restart your computer and install it again

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Customer reply replied 5 months ago
I would do that but I have misplaced my CD
Customer reply replied 5 months ago
I found my CD, so I will do as your suggested, uninstall and reinstall. where do I go to uninstall?
Technician: Kamil Anwar, Technician replied 5 months ago

You can uninstall it from Control Panel -> Programs and Features

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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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