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Just installed new toner cartridge on DCP-L2403W. Now

Customer Question
Just installed new toner...

Just installed new toner cartridge on DCP-L2403W. Now printer takes long time to print one page then, after a few pages restarts printing from previous pages

Technician's Assistant: What's the model of your printer?

Model is DCP-L2540W

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error messages. Yes, can open lid Ed

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, Thanks for help

Submitted: 9 months ago.Category: Printers
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Answered in 1 minute by:
12/16/2017
Technician: Josh, Technician replied 9 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,644
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 9 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 9 months ago
As indicated earlier, I never had an error message. It says 'collecting data', spends a long time doing it, then restarts printing from an earlier page number.
Customer reply replied 9 months ago
I don't want remote access.
Technician: Josh, Technician replied 9 months ago

Yes, I understand.

Did you perform the steps above? Does it happen afterwards?

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Customer reply replied 9 months ago
OK I quit. I'm totally dissatisfied. Please refund my money. I'm dumping this machine and will buy some other brand. ENS
Technician: Josh, Technician replied 9 months ago

Sure, call customer service at 1-***-***-****

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