Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Just installed new toner cartridge, printer has been off for…

Customer Question
Just installed new toner...

Just installed new toner cartridge, printer has been off for a while. When I power it back on, I see all 5 lights, hear a click (not the click from the switch) and then it goes dark

Technician's Assistant: What's the model of your printer?

E250dn

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error messages, yes, I can open the lid and see the new toner cartridge

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Don't think so

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 8 hours by:
12/17/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 7 months ago
As it turns out, no, I don't. The printer won't successfully power on. The 5 lights on the front panel blink on, the a click sound, then off. I've looked and there are no fuses or reset buttons or anything like that. I replaced the old toner cartridge to see if that was the issue, and it wasn't. I tried a different power source, and bypassed the surge protector, and it is still the same. I think it is just old and dead.
Technician: Harry, Engineer replied 7 months ago

Yes, unfortunately, a power issue like that usually means it would need a lot of internal repair on it to fix the issue and it would end up costing more to repair than to buy a new one.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Harry Your Own Question
Harry
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,593
2,593 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I am trying to install a new printer cartridge in a HL22400
I am trying to install a new printer cartridge in a HL22400 printer. When I fit the new cartridge into the printer, the yellow light on the left top of the printer for "toner" is on. I can't get my co… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have a canon mx490 it is showing support code 5011 printer
i have a canon mx490 it is showing support code 5011 printer error occured … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I installed just the black ink cartridge and now it wont
I installed just the black ink cartridge and now it wont print. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Brother HL 5370DW toner light will not go off. HL 5370DW.
Started this morning when it ran out of toner. Replaced toner and it work for a little while and then when into toner error … read more
Harry
Harry
Engineer
2,593 satisfied customers
Coping tax returns, copies are blurry, lines not definite
coping tax returns, copies are blurry, lines not definite and clear. We have put in new drum and new cartridge, it is slightly better, but not acceptable. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Replaced toner still get replace toner mes. Brother
replaced toner still get replace toner mes JA: What's the brand and model of your printer? Customer: brother MFC9340CDW JA: How long has this been going on with your MFC9340CDW? Customer: Ran out of t… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I had a paper jam and after I cleared the problem, I plug
I had a paper jam and after I cleared the problem, I plug the printer back in and on the screen comes a message to INSTALL BLACK CARTRIDGE. It is a newer cartridge and I don't believe it should be rep… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have a hp laserjet 1536 and the two yellow light are on
I have a hp laserjet 1536 and the two yellow light are on and it will not start … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I just bought a Canon MG3022 printer from Walmart. It is a
I just bought a Canon MG3022 printer from Walmart. It is a wifi unit and seemed to work the first time I used it. Now it keeps telling me 'Low Ink' or 'Door Open'. I changed the ink cartridges but sti… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
HP 2015d. I have a solid attention light and printer will
HP 2015d. I have a solid attention light and printer will not print. No other indications. Power off-on, and problem persists. I don't see any online reference to a situation where only the attention … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
We have a E250dn printer and we received a message telling
We have a E250dn printer and we received a message telling us the printer has stopped because the photconductor kit had reached the end of its useful life. We replaced to photconductor kit but we stil… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have loaded a new Yellow genuine ink cartridge and it is
I have loaded a new Yellow genuine ink cartridge and it is not being recognised by printer - unable to print. Have exchanged as I thought it may have been a faulty cartridge but same problem not recog… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
After about 10 times printing error light comes on and to
after about 10 times printing error light comes on and to reset I turn off computer and printer and start again. What cuold be problem. my email address is***@******.***… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I was printing a report from Quicken when my computor says
I was printing a report from Quicken when my computor says there is a error I click on end printing and now the printer will not respond to any commands. If I lift the top the ink cart doesn't move to… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
I have a brother HL 2140 and just put a new toner cartridge
I have a brother HL 2140 and just put a new toner cartridge in but the toner light will not go off! It is an authentic brother cartridge too! And the drum is brand new too!… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I have two Brother HL2070N laser printers. One of them had
I have two Brother HL2070N laser printers. One of them had the toner light come on and the toner had just been changed. I took the toner cartridge out of the other one, which is working fine and put i… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I own a Samsung ML-2010 printer. I cant get it to print. Just
I own a Samsung ML-2010 printer. I can't get it to print. Just bought a new ink cartridge and installed it according to the directions, but the On Line/Error red light won't go off. I have tried turni… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
We have a Xerox 4635 printer. Its giving the error code 09-215
We have a Xerox 4635 printer. It's giving the error code 09-215 'toner dispense failure' repeatedly. It can't get out of 'adjusting print quality' mode, so it's not producing any output. We don't have… read more
Omer Mushahwar
Omer Mushahwar
Bachelor\u0027s Degree
237 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x