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I have a canon MG7765. MG7765 there was a paper blockage…

Customer Question
I have a canon...

I have a canon MG7765.

Technician's Assistant: What kind of computer or device are you printing from?

MG7765 there was a paper blockage whilst printing. Paper was cleared. blue ink shortage indicated immediately after paper cleared. cartridge replaced. since then has been blank printed section on each printed sheet the full length of the paper 2cm wide 50cm from border

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Followed all cleaning instructions. Every printout showed blank section full vertical length of paper.

Submitted: 8 months ago.Category: Printers
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Answered in 6 hours by:
12/16/2017
Technician: Electronics Pete, Engineer replied 8 months ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,606
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Electronics Pete, Engineer replied 8 months ago

Remove all ink cartridges and clean the printhead thoroughly.

Check for any obstructions or small pieces of paper stuck inside the machine.

Fit the ink cartridges again.

Let me know if that works?

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Category: Printers
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