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Can't get cassette 1 to close....keep getting msg insert…

Customer Question
Hi can't get cassette...

Hi can't get cassette 1 to close....keep getting msg insert correctly and press diamond 1....can u help?

Technician's Assistant: What's the brand and model of your printer?

Wf 3640

Technician's Assistant: How long has this been going on with your printer?

Just started tonight

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Yesterday

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I thought printer might be jammed....can't get back door open to check

Submitted: 9 months ago.Category: Printers
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Customer reply replied 9 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 9 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 9 months ago
how does the back door open
Customer reply replied 9 months ago
never mind, I freed jammed paper...every thing works fine now.....thanks again....my printer was just jammed!
Answered in 1 day by:
12/17/2017
Technician: Harry, Engineer replied 9 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,905
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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