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I have the extra large paper to print. just spits out blank…

Customer Question
I have the extra...

I have the extra large paper to print. just spits out blank sheet. it did the 8,5 x 11 just fine

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

Its brand new. only printed two pics so far

Technician's Assistant: Have you tried wiping down the metal contacts on your printer and cartridges?

No, haven't done any cleaning

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Im not fixed yet

Submitted: 9 months ago.Category: Printers
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Answered in 1 day by:
12/17/2017
Technician: Harry, Engineer replied 9 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,906
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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