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My new HP Office Jet Pro and my computer are not talking to…

Customer Question
My new HP Office...

My new HP Office Jet Pro and my computer are not talking to each other.

Technician's Assistant: What kind of computer or device are you printing from?

HP Pavillion.

Technician's Assistant: How long has this been going on with your OfficeJet?

I just bought the printer. It was working fine.

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1017

I don't know.

Submitted: 8 months ago.Category: Printers
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
12/16/2017
Technician: Russell H., Printer and Office Tech replied 8 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,925
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
How old is the printer please? I'm glad to hear that it was, previously, working OK for you.

Now, as to what to do, it depends upon whether it is a wireless printer, or a USB-cable-connected printer. In either case, however, a refresh of the printer's drivers on the computer might help.

Let me know if you still want Secure Remote Assistance, or request it through your customer controls on the JustAnswer website. If not, I will help you and provide any details that you need about the operation. (Mention in Reply, also, some basics about the situation, e.g. Windows or Apple computer used for printing, wireless/WiFi or USB connection of computer to printer, and anything else you think might help me understand the situation - and I will help you further.)

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Technician: Russell H., Printer and Office Tech replied 8 months ago

Payment failed on your secure remote connect request. I advise contacting Customer Support at JustAnswer.com, they handle payment issues. They may be reached at

***@******.***

or through Chat or Phone by way of this page:

http://ww2.justanswer.com/contact-us

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Russell H.
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,925
12,925 Satisfied Customers
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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