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Who are you? HP. Who are you? Don't know

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Technician's Assistant: What's the brand and model of your printer?

HP

Technician's Assistant: How long has this been going on with your HP printer?

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Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

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Submitted: 7 months ago.Category: Printers
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Customer reply replied 7 months ago
Working on a Mac desktop with an HP Laser Printer. Printer stopped working. In System Preferences / Printers & Scanners it says "No Printers are Available".
Answered in 38 minutes by:
12/15/2017
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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