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NEED HELP WITH PRO6835 PRINTER SCREEN SAYSPROBLEM WITH THE…

Customer Question
NEED HELP WITH PRO6835...

NEED HELP WITH PRO6835 PRINTER SCREEN SAYSPROBLEM WITH THE PRINTHEAD

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

GOOD QUESTION

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

NO THANK YOU

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
12/15/2017
Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,213
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 8 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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