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Thee printer, mostly the black leaves gaps and sometimes…

Customer Question
Thee printer, mostly the...

Thee printer, mostly the black leaves gaps and sometimes smears when printing. I have done the cleaning process several times and also the alinement. what else can I try?

Technician's Assistant: What's the brand and model of your printer?

Epson work force 3620

Technician's Assistant: How long has this been going on with your Epson printer?

About 2 weeks

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I did that as part of the trouble shooting process

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I know of

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
12/15/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,275
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 7 months ago
I will let you know
Technician: Richard, Technician replied 7 months ago

Thank you

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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