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I just had a new router from at & t installed and can't get…

Customer Question
I just had a...

I just had a new router from at & t installed and can't get my wireless MG3100 to priint. Can you assist me?

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

I have tried both

Technician's Assistant: When did you last update the printer driver software?

If I did it correctly, about 15 minutes ago.

Submitted: 5 months ago.Category: Printers
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Answered in 2 minutes by:
12/15/2017
Technician: Cody, Senior Systems Administrator replied 5 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,627
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 5 months ago

Do you have a usb cable to plugin to printer temporarily?

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Customer reply replied 5 months ago
Just need directions
Technician: Cody, Senior Systems Administrator replied 5 months ago

what operating system are you on?

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Customer reply replied 5 months ago
Windows 10
Technician: Cody, Senior Systems Administrator replied 5 months ago
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Customer reply replied 5 months ago
Tried site - got error 404 not found
Technician: Cody, Senior Systems Administrator replied 5 months ago

try a different web browser

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Customer reply replied 5 months ago
FYI - I deleted, reinstalled my printer, loaded drivers from canon web and all is well.
Technician: Cody, Senior Systems Administrator replied 5 months ago

ok awesome

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John
John, Computer Science Engineer
Category: Printers
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