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I just bought a new WF4734 printer. I am trying to scan to…

Customer Question
I just bought a...

I just bought a new WF4734 printer. I am trying to scan to my computer with no success. Can you help?

Technician's Assistant: Is there an error code on your WF4734 when you try to scan?

No

Technician's Assistant: When did you last update the printer driver software?

I just installed the software maybe 45 minutes ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I bought the printer today. Start to set it up about an hour or so ago. A test page was printed successfully. But I need help with scanning.

Submitted: 7 months ago.Category: Printers
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Answered in 8 minutes by:
12/15/2017
Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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