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Mu Hp_Officejet_pro_6830 says there is a problem with the…

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Mu Hp_Officejet_pro_6830 says there...

Mu Hp_Officejet_pro_6830 says there is a problem with the printhead. What should I do.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

By USB

Technician's Assistant: When did you last update the printer driver software?

I DON"T REMEMBER EVER UPDATING THE SOFTWARE.

Submitted: 7 months ago.Category: Printers
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Answered in 1 hour by:
12/15/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Technician: Harry, Engineer replied 7 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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